Business IT considerations
When malware is suspected, isolate the affected workstation from business systems where appropriate, preserve important information, and have the device assessed using established security procedures. Avoid downloading random cleanup tools or giving unknown callers remote access to company systems.
Recommended approach
- Identify the issue and its business impact.
- Protect important business data before making major changes.
- Use documented, repeatable IT procedures.
- Verify the result and record any follow-up actions.
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