🔐 Privacy Policy

Effective Date: May 2026

Geek IT Store (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

1. Information We Collect

• Name, phone number, email address
• Device and service details submitted for support
• Appointment and service history
• Payment-related information (processed via secure gateways)

2. How We Use Information

• Provide technical support services
• Schedule and manage appointments
• Process payments and invoices
• Improve customer experience
• Send service updates or notifications

3. Data Sharing

We do not sell or rent your personal data. Information may be shared only with payment processors, service technicians, or legal authorities if required.

4. Data Protection

We implement security measures to protect your data from unauthorized access.

5. Your Rights

You may request access, updates, or deletion of your personal data.

📜 Terms & Conditions

1. Service Usage

By using our services, you agree to comply with all terms listed here.

2. Service Scope

• Computer repair
• Software troubleshooting
• Virus removal
• Network setup

Services are provided based on diagnosis and availability.

3. Customer Responsibility

• Provide accurate information
• Back up data before service (if possible)
• Approve service charges before work begins

4. Limitation of Liability

• Pre-existing hardware/software issues
• Data loss (unless backup service is requested)
• Third-party software failures

5. Changes to Terms

We may update these terms at any time without prior notice.

💰 Refund & Cancellation Policy

1. Appointment Cancellation

• Cancellations must be made at least 24 hours in advance
• Late cancellations may be non-refundable

2. Refund Eligibility

• Service was not started
• Duplicate payment occurred
• Service could not be delivered from our side

3. Non-Refundable Cases

• Completed services
• Diagnostic fees
• On-site visit charges
• Software installation already performed

4. Processing Time

Approved refunds are processed within 5–10 business days.

⚠️ Service Disclaimer

• We do not guarantee 100% data recovery
• Some hardware issues may be beyond repair
• Software results depend on third-party vendors
• Service outcomes vary by device condition

Services are provided on a “best effort” basis.

🍪 Cookie Policy

1. What Are Cookies

Cookies are small files stored on your device to improve website experience.

2. How We Use Cookies

• Improve website performance
• Remember user preferences
• Analyze traffic and usage

3. Managing Cookies

You can disable cookies in browser settings, but some features may not work properly.

💳 Payment Policy

1. Accepted Payments

• Credit/Debit Cards
• Online payment gateways
• Bank transfers

2. Payment Timing

Payment may be required before or after service depending on service type.

3. Pricing

All prices are subject to change before service confirmation.

4. Failed Payments

Services may be paused until payment is completed.

🔒 Data Security Policy

1. Protection Measures

• Secure servers
• Encrypted communication
• Restricted internal access

2. Data Storage

Customer data is stored securely and accessible only to authorized personnel.

3. Third-Party Services

We may use trusted third-party providers for payments and analytics.

4. Breach Handling

We take immediate action in case of any security incident.